Services

Increase customer satisfaction by communicating more clearly, responding faster and supporting incidents through an organized Customer Relationship Management (CRM) software suite. Whether you're an ERP user finding CRM to be an implementation challenge or a company new to the concept of CRM, we can help. Allow us to understand your goals for customer service and implement a dynamic system capable of tracking leads for Sales and Incidents for Service. All of our CRM implementations include valuable real-time report configuration to gauge every aspect of customer acquisition and retention.

You have ERP software installed, now what? One of the most important aspects of your business software system is understanding and interpreting the data ERP software is amassing on a daily basis. The faster you can view and act on that data, the faster you can react to changing business conditions. Our Visual Dashboard reporting tool extracts common data points from your ERP software and graphs and charts that data in a real-time, dynamic format. Want up to the minute sales or billings data? Want current shipment information or inventory values? We take the most common Key Performance Indicators (KPIs) as well as any business specific metrics and display those on an easy to read screen layout. Want details? Simply click on any graph to obtain instant detail data. Click here for screen shots of our Visual Reporting Dashboard.
We are highly skilled in Microsoft SQL Server
-Reporting Services
-Analysis Services (including Cubes and Dimensions)

Click here to learn Microsoft SharePoint has helped our customers

.NET, MS SQL or MS Access based ERP Modifications-Missing a little functionality?

We have more than 15 years experience supporting .NET ERP software suites. During that time, we've identified and developed several enhancements to ERP products for customers thoughout North America. Some examples of our work include;
Enhanced Bills of Lading (BOL)
Enhanced web-based CRM
PO Receipt labels/item tags
Custom reports (inside the ERP program or external such as SharePoint or Crystal Reports)
Custom database and Graphical User Interface design

We are able to perform SQL, MS Access and .Net oriented modifications. To learn more about modifications we've completed, contact our development group at 330.286.0305. -

Do you have a need that just cannot be met with traditional 'packaged' software? Custom development may be easier and less costly to complete than you think. Contact us today for examples of custom software development projects we have completed.

We are known for connecting and integrating disparate software systems. Examples would include any 3rd party applications that need to interact or share data with your ERP database. We would welcome the opportunity to quote any integration needs you may have. Click here to contact us.